Refund policy

Return & Refund Policy

Last Updated: July 27, 2026

At Avylen, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must include original packaging, tags, and accessories (if applicable).
  • Proof of purchase or order information must be provided.

Items that are damaged, used, altered, or returned without original packaging may not be eligible for a refund.

How to Request a Return

To start a return, please contact our customer support team:

Email:
p1610506924@gmail.com

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos or supporting information if the product has an issue

Our team will review your request and provide further instructions.

Please do not send items back before receiving return approval from our team.

Refund Process

Once your returned item is received and inspected, we will notify you about the approval status of your refund.

If approved:

  • Your refund will be processed to the original payment method.
  • Refund processing times may vary depending on your payment provider.

Original shipping fees are generally non-refundable unless the return is caused by an error on our part or a defective product.

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Please contact us within a reasonable time after delivery with photos of the issue.

We will review the situation and provide an appropriate solution, including replacement or refund when applicable.

Order Cancellation

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered the fulfillment process or has been shipped, cancellation requests may not be accepted.

Contact Us

For any return or refund questions, please contact:

Email:
p1610506924@gmail.com